Sustainability Policy

1. Commitment to sustainability

The store management is committed to promoting sustainable development through responsible environmental, social and economic practices.

We recognize the importance of reducing the environmental impact of our activities and contributing to a more conscious and sustainable consumption model, in compliance with current Italian legislation.

2. Materials and product selection

When selecting furniture products, particular attention is paid to the quality, durability, and safety of the materials used.

We promote the use of durable materials and solutions designed to ensure a long product life, helping to reduce waste and limit frequent item replacement.

Where possible, we partner with suppliers who employ responsible manufacturing processes and comply with applicable environmental standards.

3. Packaging and logistics

We are committed to optimizing packaging to reduce material consumption and limit waste.

Packaging is designed to adequately protect products during transport, reducing the risk of damage and resulting unnecessary returns.

Efficient logistics management contributes to the reduction of emissions associated with transportation.

4. Social responsibility and working conditions

We promote ethical and responsible practices throughout the supply chain.

We work with partners who comply with labor, safety, and fundamental human rights regulations, in accordance with applicable legislation.

We do not tolerate exploitative practices or working conditions that do not comply with legal standards.

5. Returns management and waste reduction

In case of return, the customer can exercise his right within 15 days of receiving the order.

The return label is included inside the package upon delivery (the customer receives the return shipping label directly in the package).

Once the returned product is received and inspected, the refund will be processed within 2–3 business days.

Through careful verification of returned products, we promote, where possible, the reintroduction of eligible items into the sales cycle, helping to reduce waste.

The customer can request to cancel the order within a maximum of 24 hours of purchase, as long as the order has not yet been shipped.

6. Continuous improvement

The sustainability policy is periodically reviewed to identify new opportunities for improvement and adaptation to regulatory and technological developments.

We are committed to promoting transparency and accountability in our operations, encouraging sustainability-oriented behavior both internally and with our business partners.

7. Contacts

For any information relating to this Sustainable Development Policy, you can contact us via:

Email: info@interni12.it

Telephone: +39 011 562 8655

Address: Via Pietro Micca 12, Torino, TO 10122, Italy

Service Hours: Monday to Friday, 9:00 a.m. to 4:00 p.m.

Service Area: Italy