Order Cancellation Policy

1. Conditions for cancelling orders

The customer can request to cancel the order within a maximum of 24 hours of completing the purchase, provided that the order has not yet been shipped.

If the order has already been shipped or if the 24-hour period has expired, cancellation will no longer be possible. After receiving the goods, the customer may exercise the right of return according to the established procedures.

Orders containing items made to the customer's specific request cannot be cancelled once confirmed.

2. Cancellation request procedure

To request cancellation of an order, the customer must follow the following procedure:

The customer must send a written communication via email to customer service within the permitted time frame, indicating the order number and the cancellation request.

Customer service will check the status of your order and confirm whether cancellation is still possible.

The customer will subsequently receive an official cancellation confirmation or, if the order has already been shipped, instructions for proceeding with the return.

3. Refund management

If the cancellation is approved before shipping, your refund will be processed within 2–3 business days.

The refund will be made using the same payment method used for the original order, unless otherwise agreed between the parties. Actual crediting times may vary depending on the payment service provider.

4. Contacts

For any information regarding cancellations, refunds, or customer service, you can contact us via:

Email: info@interni12.it

Telephone:+39 011 562 8655

Address: Via Pietro Micca 12, Torino, TO 10122, Italy

Service Hours: Monday to Friday, 9:00 a.m. to 4:00 p.m.

Service Area: Italy